Constituent Stories

Residents of the 3rd Congressional District of Iowa can contact us for assistance in dealing with Federal agencies. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem. If you need assistance, stop by one of our offices, call us, or submit a request through our online forum.

“I am proud to be able to help these constituents. I ran for Congress to cut red tape and hold Washington accountable, and I’m happy we could do that for these folks.” - Cindy


Brenda L., Granger

Issue: IRS

“I contacted Cindy Axne's office through their website to get help getting our 2019 tax refund from the federal government. Due to the pandemic tax returns are extremely late getting paid out. Within a few weeks they had the problem solved and our direct deposit was on it's way!"

 

Kayla, Lynsay, Amber, Amanda, and Ashley from Altoona

Issue: IRS

“Our business had several employees who received letters from the IRS stating their taxes were being reviewed and to allow an additional 60 days for their refunds. Due to COVID-19 and offices being closed, they asked for an additional 60 days. I contacted Kyle about these issues and he was prompt and had the issue resolved in 2 weeks!"

 

Joe and Carol S., Ankeny

Issue: IRS

“We sought Congresswoman Axne’s assistance when we did not receive our stimulus check and we could not get any information from the IRS. She and her staff persisted until the check finally arrived at our house."

 

Desiree L., Waukee

Issue: IRS

"Due to the COVID-19 pandemic, the IRS call center was closed to handle tax inquiries. In order to close on a home purchase I needed to obtain a written pay off statement from the IRS that I could not aquire through normal channels. I reached out to Congresswoman Cindy Axne. Cindy's workforce promptly responded to my inquiry and aquired the information that I needed in a timely manner. This would not have been possible without the help of this amazing group of people."

 

Liz Wagner, Urbandale

Issue: Department of Education

“I want to thank Representative Axne and everyone in her office for helping me with the Department of Education.  Representative Axne and her entire staff truly understands and more importantly cares about her constituents.  Not only did her office respond via email, we also spoke on the phone several times.  They listened to my story on more than one occasion and took notes.  They contacted the Department of Education and FedLoan Servicing on my behalf to get answers to my questions.  If you have problems with a government agency, contact Representative Axne's office for a caring, timely, and effective response.”

 

Donna Kelly, Oakland

Issue: Medicare/Medicaid

“Kyle contacted the insurance department and the claim was paid by Humana. I had been trying for 5-6 months to get Humana to review the denied claim.”

 

Mary Sturm, Crescent

Issue: Military/Veterans Services

"Representative Axne provided assistance with award of the P.O.W medal for my husband, Ray Sturm."

 

Nick Bowdish, Atlantic Iowa Business Owner

Issue: Small Refinery Exemptions

“I wanted to make sure you heard... how much our industry appreciates Congresswoman Axne taking the EPA to task over small refinery exemptions.  In the past year, the number one challenge that our industry has faced has been the manipulation of the Renewable Fuel Standard through small refinery exemptions. The industry won a very important court case in the tenth circuit in the last 30 days, that will force the Environmental Protection Agency to reign in the abuse that was going on, but from a legislative standpoint there has been nobody stronger than Congresswoman Cindy Axne in calling attention to this blatant abuse of the Renewable Fuel Standard in the past twelve months, so she deserves credit for taking the EPA to task over that issue.”

 

Greg M., Milo

Issue: Social Security

“I have recently developed numerous health issues and became unable to work. I was having difficulty obtaining Social Security Disability benefits, Cindy Axne’s staff was able to help me navigate the bureaucratic processes and I ultimately began receiving my benefits.”

 

Joe Ankenbauer, Council Bluffs

Issue: IRS

“The IRS claimed we owed additional taxes for the 2016 tax year. We hired an attorney to look over our return and he assured us that we owed no additional taxes. However, the IRS wouldn’t give us the time of day. I contacted Congresswoman Axne’s office and, lo and behold the IRS accepted our explanation, and we got our payment back plus interest! We are so grateful to Congresswoman Axne for going to bat for us against the IRS. Congresswoman Axne is more than wiling to stand up for her constituents!”

 

Matt B., Johnston

Issue: IRS

“Congresswoman Axne’s office quickly resolved an issue with the taxes of a deceased relative. The IRS was slow and incomplete in their communication and they quickly brought our family closure.”

 

Matt & Andrea Schoville, Percival

Issue: Small Business Administration (SBA)

“Congresswoman Axne and her staff were willing to help us when our loan process through the SBA took longer then it was supposed to.”

 

Lennie Newman, West Des Moines

Issue: Medicare/Medicaid

“I was not aware of the Medicaid Estate Recovery laws! I felt the pressure and stress of not knowing how much I owed and the thought of passing my debt to my family made me feel like a burden. I tried for about 1 ½ years to find out how much I owed, I could not get the answers needed. Congresswoman Axne and special thanks to Caroline Hogan for resolving this issue for me! They kept working and never quit! For this I am so grateful!”

 

Jason H., Hamburg

Issue: Small Business Administration (SBA) & Federal Emergency Management Agency (FEMA)

“After 4 months of trying to get into a new home I contacted Congresswoman Axne’s office and within a month I was moving in.”